BookIt.com
BookIt.com® is an online travel company determined and dedicated to becoming the leader in providing travelers with the most intuitive online booking experience full of relevant information, helpful guides and travel tips.
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On February 17, 2009 Carrie wrote:
I found a great deal with a great flight on bookit.com, went through the booking process, but after I put my credit card # in and clicked “book it”, I got an error page and couldn’t do anything. 30 minutes later I got a call from my credit card – it got booked twice. I called bookit.com and was put on hold for 10 minutes 3 times each, only to be told their system was down and to call back. In the meantime, I got 4 emails saying my reservation was confirmed, but it was the completely wrong flight for more money. I called, was on the phone for 45 minutes where the guy told me airlines change flights all the time, nothing they can do about it, but he would have their flight department email me with other options. 5 hours later and no email, I call back. He didn’t even cancel the double booking! After being on the phone 75 minutes this time, I got my flight changed, but it still sucked AND cost more. I never would have made the reservation with that flight in the first place!! Then they had to cancel my other flight, but they hung up on me! So, of course I was on hold forever again, they said they would cancel it, but it’s still on my credit card! I was very upset and asked for an upgrade or complete cancellation for all my wasted time, but they couldn’t do that because it was booked online. What??? I tried 2 times to get a hold of a supervisor because the “customer service” people thought it was enough that they canceled my double booking with no charge to me. Ha! I asked for a supervisor’s direct line, and she told me that they use the number I used to get a hold of their supervisors. Wow, worst company I have EVER dealt with!!
On March 22, 2009 Lisa Benjamin wrote:
Of all my many experiences using a third party travel booking company, this was by far the worst experience ever. We booked a hotel room with 2 beds. Once we got to the hotel we were told that we needed to pay an additional $200 of we wanted to “upgrade” to 2 beds otherwise we would just get 1 bed. Even though we specified 2 beds and paid for such, that was just a “preference”. When we contacted Bookit and tried to get it resolved which took over a half hour, they just confirmed that yes it is a “preference”. What? Why on earth would we be willing to choose a room type and then pay for it only to realize that it’s a gamble if we even get it or not? How is this legal? Surely if Bookit had alerted us to this fact, we would have NEVER booked it.
Do Not Let This Happen To YOU!
On April 10, 2010 dora simpson wrote:
bookit.com,i don’t care what anyone else has to say, i went to vegas, had a great time. thanks for making it easy. staff was excellent. every thing they promised,we got. can’t wait to do it again.
On August 19, 2010 Jessica wrote:
Stay away from Bookit.com if you don’t want to end up with ruined vacation. I was looking for a hotel instead “trained travel agent” made reservation for us for a wonderful hotel, which turned out to be horrible, dirty and unlivable appartments. These appartments had been turned into personal condos that people were renting out and they weren’t even on the beach that was told to us. Not only were they dirty and unlivable = mildew smell was unberable. When we finally got in touch with Bookit.com and told them that it was unacceptable they told us that we had to deal with manager of an appartments/condos to get our money back. We got in touch with the manager and he agreed to give us refund. We had asked bookit representative to make reservation at a different hotel, but she refused to do so until we go there ourselves and call them back if we like it. We did that w/o any sleep or even stopping for breakfast because we were told that it had to be done ASAP. When we got there and like the hotel – we called and of course – there weren’t any rooms available that the representative discussed with us. NO WONDER SHE DIDN’T WANT TO BOOK IT FOR US. They finally found a room and told us that they will refund us the difference; however, when we got home instead of the credit – we found a charge on our account. When we contacted Bookit.com we were told that the room as different and so as the price and even when they pull the conversation and verified that representative never disclosed a full amount or advised us of a charge – we are still going to be responsible for difference. Represenative that called us back – made it very clear that they don’t care about their customer – they only care about money. SO IF YOU WANT TO HAVE A GOOD VACATION – STAY AWAY FROM BOOKIT.COM